Privacy Policy

Overview

MONO ("MONO," "we," "us," or "our") operates the MONO performance intelligence platform, including our web application, mobile application, and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Service.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at privacy@usemono.app.

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third-party services.

Information You Provide

• Account information: When you create an account, we collect your name, email address, password, and profile photo (if provided).
• Work data: Tasks, goals, KPIs, project notes, meeting records, and performance reports you create within the Service.
• Team and organization data: Names of colleagues, team structures, and org chart information you configure.
• Payment information: If you subscribe to a paid plan, payment details are processed by our payment processor (Stripe). We do not store full card numbers on our servers.
• Communications: Messages you send us, including support requests and feedback.

Information We Collect Automatically

• Usage data: Pages viewed, features used, clicks, searches, and actions taken within the Service.
• Device information: Browser type, operating system, device identifiers, and IP address.
• Log data: Server logs including access times, error logs, and referring URLs.
• Cookies and similar technologies: See the Cookies section below for details.

Information from Third Parties

• Google: If you sign in with Google, we receive your name, email address, and profile photo from Google.
• Notion: If you connect a Notion workspace, we receive the content and metadata necessary to provide the integration feature.
• Calendar integrations: Event titles and dates from connected calendar services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process transactions and send related billing information
• Generate AI-powered performance summaries and reports from your work data
• Send service-related notifications, such as confirmations, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activity to improve the Service
• Detect, investigate, and prevent fraudulent transactions or other illegal activities
• Comply with legal obligations

We do not use your work data (tasks, reports, goals) to train general AI models or share it with third parties for advertising purposes.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Your Team

Performance summaries and task data are visible to managers and team members according to the permissions you and your organization configure. You control what gets shared through the approval workflow.

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Stripe — payment processing
• Anthropic — AI-generated summaries and chat (your work data is sent to generate responses; Anthropic's API does not use submitted data to train models)
• Vercel / cloud infrastructure — hosting and database
• Google Analytics — aggregate usage analytics

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MONO, our users, or the public.

Business Transfers

If MONO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a notice on the Service before your information is transferred.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or business purposes (e.g., billing records, which are retained for 7 years).

You may export your data at any time from your account settings before deletion.

Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include encryption in transit (TLS), encrypted storage for sensitive fields, and access controls that limit who on our team can access user data.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at security@usemono.app.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update your account information directly in your profile settings.
• Deletion: You can delete your account at any time from your settings. We will process deletion within 30 days.
• Data portability: You can export your tasks, reports, and goal data from the settings page.
• Opt-out of marketing: You can unsubscribe from marketing emails at any time via the unsubscribe link in those emails.
• GDPR rights: If you are located in the EEA or UK, you have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with your local supervisory authority.
• CCPA rights: If you are a California resident, you have the right to know what personal information we collect and to request deletion.

To exercise any of these rights, contact us at privacy@usemono.app.

Cookies & Tracking

We use cookies and similar tracking technologies to operate the Service and understand how you use it.

• Essential cookies: Required for authentication and core functionality. Cannot be disabled.
• Analytics cookies: Help us understand feature usage and improve the product. You can opt out via your browser settings.
• Preference cookies: Remember your settings and preferences across sessions.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of the Service.

Children's Privacy

MONO is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete that information. If you believe we have inadvertently collected information from a child, please contact us at privacy@usemono.app.

International Data Transfers

MONO is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Data protection laws in these countries may differ from those in your country.

For users in the EEA or UK, we rely on Standard Contractual Clauses (SCCs) as the legal basis for transferring personal data to countries outside the EEA/UK that do not have an adequacy decision.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address associated with your account) or by posting a notice on the Service at least 30 days before the changes take effect. We encourage you to review this policy periodically.

Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: